Returns & Exchanges

At MAZA, we take pride in the quality of our food products; however, due to the perishable nature of our inventory, we offer replacements or refunds for items that arrive damaged or defective. Please notify us within 48 hours of delivery to ensure a swift resolution for any quality concerns.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your package for any signs of damage, leakage, or incorrect items before opening the vacuum seals.

• 2.
  Document the Issue

  Take clear photos of the damaged product and the shipping label as these are required to process your claim and improve our logistics.

• 3.
  Contact Support

  Email our customer care team at support@maza.com with your order number and attached photos within 2 days of receiving your shipment.

• 4.
  Receive Resolution

  Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.